REFUNDS & EXCHANGES

FAQ: RETURNS & EXCHANGES 

Can I exchange for a different item?
Please e-mail us at [email protected] if you wish to exchange for a different style/item

How do I get a refund? 

Should you wish to return your item, please contact us within 7 days of receiving the item. The item must be unworn and in its original condition. You will be issued a returns form to complete to send along with your item(please include garment bag, fabric swatches, dust bag etc). Return shipping will be at the customer’s own expense as we are unable to offer free return shipping at this stage. 
 
Refunds do not include original shipping, return shipping and any import taxes and duties.
 
Do you offer exchanges?

Should you wish to make an exchange, please contact us within 7 days of receiving the item. The item must be unworn and in its original condition. You will be issued a returns form to complete to send along with your item(please include garment bag, fabric swatches, dust bag etc). Return shipping will be at the customer’s own expense as we are unable to offer free return shipping at this stage. Please choose carefully as only one exchange is permitted per order. 

 
I want to make an exchange but the item I want is sold out, what should I do?

Please check with our team when the item will be available again. Should you wish to wait, we will ship out your exchange as soon as the item arrives but there is no guarantee the item will become available.
 
What address do I return to?
Please contact our Customer Service team at [email protected] to initiate a return. We have a returns point in Hangzhou and United States of America.

 
When will I receive my refund?

Once we receive your item, we will process the refund. We will notify you by e-mail once we've processed your return. This may take up to 10 business days to go through. This does not include your bank’s processing time and reimbursement will be issued via original payment method.
 
Please note: Should you return an item that is worn, with signs of damage or heat applications then you are not entitled to a refund.
 
What else do I need to know before commencing a return?
UneaHome will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels.
 
My item is faulty, what should I do?
Please contact our Customer Service team   as soon as possible to assist you further.

Discounted Items
In the event that an item has been discounted, this will be deemed as a final sale and cannot be returned or exchanged.